Refund policy

Return, Exchange, and Refund Policy

Welcome to Jyo Wear (accessible at https://www.jyowear.com), owned and operated by ANANT BUSINESS PRIVATE LIMITED. We strive to provide you with high-quality products and a seamless shopping experience.

Please read our policy regarding returns, exchanges, and refunds carefully before making a purchase.

1. Return Policy

No Cash/Source Refunds on Returns: We strictly do not accept returns for a monetary refund (to your original payment method) if you simply change your mind or no longer want the product.
Eligibility for Return/Exchange: We only accept item rollbacks in the form of a product exchange. To be eligible for an exchange, your item must be unused, unwashed, and in the same condition that you received it, with all original tags attached.

2. Exchange Policy

If you need to change your item for a different size, color, or variant, we are happy to help you with an exchange.

Timeline: Exchange requests must be initiated within 15 days from the date of delivery. Requests made after 15 days will not be entertained.
Delivery Timeline: Once your exchange request is approved and your original item is picked up/received by us, your newly exchanged product will be processed and delivered within 7 to 10 business days.

3. Refund Policy (Store Credit)

Store Credit Issued: Once a return or cancellation is approved under applicable terms, refunds are not credited back to your bank account, credit card, or UPI ID. Instead, the approved amount will be credited entirely as Store Credit.
Validity: Your Store Credit will be valid for a period of 6 months (180 days) from the date of issue. It can be used to purchase any product across our website. Any unused credit after 6 months will automatically expire and cannot be extended or revived.